Give Lumina your approved business knowledge. Shape an agent that helps customers understand your services and take the next step, with your team in control.
Connected experience in development · Current demos available
HEAR THE CURRENT LUMINA DEMO+1 (425) 439-7675Current demo: questions, services, and configured availability. It cannot create, change, or confirm appointments.
Start with what you know. Decide what it can do. See how a customer’s question can become a useful answer and an approved next step.
Five steps, from first setup to everyday use.
Select a number to exploreAdd text from your manuals, FAQs, service descriptions, and policies. Review the information with Lumina so it can be checked and published as a source of business knowledge.
Your business knowledge becomes a source for useful, consistent answers.
Current knowledge workspace · Publication managed by Lumina
A manual excerpt becomes an answer your customer can use.
ILLUSTRATIVE EXAMPLE“Gutter estimates are free. We inspect the gutters before quoting a repair.”
Add this text alongside your services, hours, FAQs, and policies.
An upload alone does not teach a live agent.
“The estimate is free. The team inspects your gutters before quoting the repair.”
If the answer is missing, it should be flagged for review or handed to your team.
Step 1 of 5 · Teach it how your business works.
Decide which questions the agent should answer, which booking or follow-up steps it may offer, and when it should bring in your team. Knowledge tells it what to say; permissions set the boundaries.
Routine requests can move forward while exceptions come back to you.
Planned connected workflows · Available actions confirmed during setup
Agree on the boundaries before handing over the work.
PLANNED WORKFLOWPermissions and available actions are confirmed for your setup.
“Can you guarantee the repair price before inspecting?”
The manual requires an inspection. The agent should explain that policy and pass pricing exceptions to your team.
Customers get useful answers to routine questions. Special pricing, unusual requests, and questions without an approved answer still need a person.
Your team handles the exceptionThe current phone demo answers questions, lists services, and checks configured availability. It cannot create, change, or confirm appointments.
Confirm the supported phone, booking, and messaging connections for your business. Run sample conversations against your approved information, check the results, and resolve gaps before activation.
You can see how the agent would respond before customers depend on it.
Connections vary · Each workflow needs setup and verification
Check the whole path, from the first answer to the follow-up.
BEFORE ACTIVATION“Can someone look at my gutters on Saturday?”
Check that the agent follows your reviewed service information, uses a supported booking path, and knows when to ask your team.
Review the answer, requested appointment details, handoff, and any permitted confirmation or reminder. Fix gaps before enabling the workflow.
The current phone demo is separate. Voice, booking, and message delivery require their own verification; email is not active.
A customer asks about a service. The agent uses your approved answer, collects the details needed for the next step, and follows the workflow you allowed. Booking and reminders depend on the connections enabled for your business.
The customer has a clear path from an initial question to follow-up.
Illustrative connected journey · Nothing booked or sent
Follow the same gutter-estimate request from question to follow-up.
ILLUSTRATION, NOT A LIVE BOOKING“The estimate is free. The team inspects the gutters before quoting repairs.”
The answer comes from the policy you reviewed in step 1.
The agent gathers the service request and preferred time. A booking is confirmed only through a supported, enabled workflow; otherwise the request goes to your team.
Request → supported booking or team reviewAn approved confirmation or reminder can be part of the planned connected experience, once messaging is enabled and the required consent is in place.
The samples below show the intended flow. They do not create appointments or send messages.
Review questions that need a better answer and request corrections to your business information. Work with Lumina to review changes before publication; changing a document does not automatically change a live agent.
Give Lumina updated material as your services and policies change.
Current source reviews and corrections · Staff manages publication
A new policy starts with your review.
OWNER CONTROL“Do you inspect downspouts, too?”
If your approved material does not cover it, the next step is a review or handoff, rather than an invented promise.
Send the correct scope with your requested update. Review the information with Lumina before its administrator approves and publishes the change.
Reviewed or approved knowledge can support the next answer. Your team defines its business policies and requests changes; available permissions and workflows are confirmed during setup.
Knowledge review exists today. The full connected customer journey is still in development.
Now put the steps together.
See one customer conversation become a complete sample journey.
Choose a business. Follow the call, booking, confirmation, reminder, and follow-up. Each stage shows the conversation and its next step.
For small businesses across industries. These illustrative demos show a planned connected workflow; available actions are confirmed during setup.
Can you help with a leaking faucet?
Tell me about the faucet and the service location.
Services · Request · Location
Step 1 of 5 · Question
500 connected voice minutes each month
Calls, customer questions, booking, and follow-up, using your approved knowledge.
Automatic billing has not been enabled. No live checkout.
Setup terms, metering, and rounding are provisional. The proposed 1,000 SMS segments per month are not final.
How setup worksPlanned offer. Existing customer pricing and entitlements are unchanged.
Share a demo inquiry with the website assistant, or use the optional short form. Our team follows up and arranges a time with you. No account or calendar connection is needed. You review the experience before activation. Available workflows and setup terms will be confirmed first.
Request a demoWe’re building one business agent across sales, marketing, onboarding, and support, using your approved knowledge and the work you allow. Today’s phone demo can answer questions, list services, and check configured availability. The unified booking, reminders, and follow-up experience shown here is planned and needs verification before activation.
Lumina is for small businesses across industries. Setup starts with your services, customers, and daily work. We confirm supported actions, channels, and integrations for your business before activation.
Your Business Knowledge workspace brings together services, policies, FAQs, and procedures. You provide sources and request corrections; Lumina’s administrator checks, reviews, and publishes approved material. Uploads do not automatically train a live agent.
The plan includes 500 connected voice minutes per month. After that, planned usage is automatically billed at $20 per 60-minute block: 501–560 whole minutes adds $20; 561–620 adds $40. Partial-minute metering and rounding are still being finalized. Automatic billing is not active.
Voice and SMS are configured separately. SMS uses the platform’s approved sender and needs applicable customer consent. Email requires separate setup and activation. Supported channels and connections are confirmed before activation; promotional messaging is not included.
No. All sample appointments and messages are illustrative. The separate demo-site and booking links may show a different experience. Live calling, booking, and message delivery still require setup and end-to-end testing.